Satellite Internet Forum

[EDWIN]

I bought an x3 evolution modem and trying to activate online with my provider. Unfortunately, it is not coming up on my provider's platform.although they login into it remotely, reboots it and do other things in it. i have rx/tx led on solid green state but no NET. Please, i want to know what could be the responsible for no NET.could it possible that there maybe a file(s)/software that my provider needs to upload to their HUB to accept the x3 series evolution modem.
best regards
edwin

[ninosat]

I bought an x3 evolution modem and trying to activate online with my provider. Unfortunately, it is not coming up on my provider's platform. I have rx/tx led on solid green state but no NET. Could it possible that there maybe a file(s)/software that my provider needs to upload to their HUB to accept the x3 series evolution modem?

Your terminal can receive (UDP) without a NET LED. They are likely changing your TX Values to add or remove power (in an effort to meet the network UCP).

If your TX LED is illuminating (periodically) then the following could be possibilities:

1. You are not radiating enough power and are too far below the UCP.
2. Your radiating too much power and you are above and beyond the coarse adjust parameters of the UCP.
3. You BUC could be faulty
4. Your Uplink cabling could be faultly

Have you conducted a peak and pol (CW and Modular) with Controllers? If not, please consider that course of action. That will confirm whether or not you are radiating CW (pure carrier).... and modulated.

Additional Considerations:

1. Double check your software version and ensure that you have the same version as the Hub.
2. Ensure you have enough BUC to close the inroute/upstream the Hub has you populated in.

[EDWIN]

1. Double check your software version and ensure that you have the same version as the Hub.
2. Ensure you have enough BUC to close the inroute/upstream the Hub has you populated in.

You are da' Man!
I contacted my NOC and it happens that we are running on different software versions. Now I am OK. My NOC have gotten the newer version on the hub.